An accessible 24/7 online platform for citizens to lodge service-related complaints.
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an accessible 24/7 online platform for citizens to lodge service-related complaints.
How to Track
To track grievances, use the unique registration ID provided during submission. CPGRAMS allows appeals for unsatisfied complainants, and after closure, feedback can be provided. A ‘Poor’ rating enables an appeal, tracked with the grievance registration number.
Issues outside CPGRAMS scope:
RTI matters, court-related cases, religious matters, suggestions, and certain government employee grievances, unless channels are exhausted per DoPT OM No. 11013/08/2013-Estt.(A-III) dated 31.08.2015.
For All Public Grievances please DIAL - 139
For All Security Related Issues, please DIAL - 182
For lodging complaint at Rail Madad visit - https://railmadad.indianrailways.gov.in/madad/final/home.jsp