Traffic Commercial:Directorate

COMMERCIAL CIRCULAR NO. 33 OF 2003

Government Of India/Bharat Sarkar
Ministry of Railways/Rail Mantralaya
(Railway Board)

New Delhi, dated 30.4.2003

No. 2003/TG.III/631/3

COMMERCIAL CIRCULAR NO. 33 OF 2003

To
General Managers,
All Indian Railways
The Managing Director, IRCTC, New Delhi

Sub: Catering – Revised Tariff for tea/ coffee, breakfast and standard meals.

The tariff and menu of standard Meals, Breakfast, Tea/Coffee was last revised on 24.6.99 and subsequently certain modifications in Tariff of Tea/coffee were done on 26.9.2000.

On receipt of representations from various quarters to review the tariff and menu of standard meals/breakfast, tea & coffee, Board had constituted a committee to study and suggest revision of tariff and menu of standard meals. Report of the Committee was examined in Board’s office in consultation with Finance Dte. of Railway Board and the following revision was approved by the Ministry of Railways.

S.NO.	ITEM	EXISTING (Rs.) �	REVISED (Rs.) �
1.	Standard tea (150 ml) in disposable cups of 170 ml capacity	3.00	3.00
2.	Tea (with tea bag) (150 ml) in disposable cups of 170 ml capacity	4.00	4.00
3.	Coffee with instant coffee powder(150 ml) in disposable cups of 170 ml capacity	5.00	5.00
4.	Tea in pots(285 ml)+2 tea bags +2 sugar pouches	5.00	5.00
5.	Coffee in pots (285 ml)+2 instant Coffee sachet + 2 sugar pouches	7.00	7.00
6.	Mineral Water 1 litre bottle (chilled)	10.00	10.00
7.	Janta Khana Economy meal (The existing Janata Khana and Economy meal have been merged into one category and is called “Janata Meal” with increased quantity)	6.00	10.00
7.		12.00	10.00
8.	Standard Breakfast
8(i)	Vegetarian a) Bread Butter & cutlet b) Idli&Vada c) Upma & Vada d) Pongal & Vada	15.00	17.00
8(ii)	Non-vegetarian Bread, butter and omelet	18.00	20.00
9.	Standard Casserole meals
9(i)	Vegetarian	25.00	30.00
9(ii)	Non Vegetarian	30.00	35.00
10.	Standard Thali meals (Only in Ref. Room)
10(I)	Meals in Thalis (Veg.)	20.00	22.00
10(ii)	Meals in Thalis (Non-veg)	25.00	27.00

Detailed Menu of each item is given at Annexure-I

The Committee’s other recommendations approved by Board are given under for compliance:

(i) Packaged drinking water: At present packaged drinking water is supplied in water pouches of 300 ml to the passengers alongwith the standard casserole meals. Instead of these water pouches 300 ml BIS certified packaged drinking water in sealed disposable glass be made available alongwith the meals to the passengers. This will be more convenient from the passenger’s point of view and it has a longer shelf-life as compared to the water pouches.

(ii) The menu and tariff of catering items should be displayed (properly fixed at prominent locations visible to passengers) in each coach. There should be a footnote that tariff cards can be obtained from the bearers on demand.

(iii) The Casseroles and other wastage arising out of mobile catering should be collected by the catering staff and disposed off as per the extant instructions without leaving them all over the coaches and vestibules or dumping them in station yards.

(iv) The equipments for the pantry cars should be kept in top working condition so that the food supplied to the passengers are kept warm or cold depending on the weather conditions, type of food/beverages, and the running time of the train.

(v) Vegetable supplied along with the meals should be seasonal to make it affordable and also to ensure good quality and freshness.

(vi) Menu should definitely have variety and the same menu on lunch and dinner for the day should never be the same. The menu should be rotated in the days of the Week.

(vii) The existing Janta Khana and Economy meal have been merged into one category and is called “Janta Meal” with increased quantity.

Zonal Railways should display and notify the revised tariff at stations (in Refreshment Rooms/stalls) and also through rate list in pantry cars. The waiters/bearers should also be given detailed menu cards indicating revised rates. Revised tariff may be given adequate publicity through media, both print and electronic and also through Railway time tables so that there are no complaints from any quarters in this regard.

Surprise checks should be conducted to exercise strict regulation and control on the departmental units as well as units managed by the licencees to ensure that there is no over charging and prescribed quantity only is served. Under no circumstances railway should charge different rates as rates of these items are determined at the Railway Board level. Any deficiency or slackness in this regard should be viewed seriously and stringent action taken against the defaulters.

The revised rates will come into effect from 01.06.2003.

This issues with the concurrence of Finance Directorate of the Ministry of Railways.

Director (Tourism &Catering)

RAILWAY BOARD

Annexure-I