1.No Refund on tickets upto the value of clerkage charge :In all cases where the fare collected is less than or equal to clerkage charge, no refund is admissible on cancellation or surrender of tickets.
2.No refund on break journey on Rajdhani/Shatabadi tickets: Since the fares for Rajdhani/Shatabdi trains are on point-to-point basis, break journey on tickets for these trains is not permissible and, therefore, no refund is admissible on these partially used tickets.
3.Refund for less number of passengers travelling on combined ticket
(i)In cases where it is known before the commencement of the journey that less number of passengers will be travelling, the original combined ticket is collected at the starting station and a free EFT issued for the remaining passengers. Refund for the number of passengers not travelling, is granted at the station itself after deducting the usual cancellation charge.
(ii)The parties who cannot claim refund before the commencement of the journey should approach the Conductor/TTE who will issue the prescribed Guard certificate to this effect immediately after checking the tickets to enable the party to claim refund from CCM's office.
4.No FIR needed for issue of Duplicate Ticket:For issue of duplicate tickets against the lost/misplaced tickets, FIR is not needed.
5.Issue of Guard Certificate: The Guard/Conductor/TTE In-charge of the coach should be approached for issuing the requisite Guard Certificate in cases of (i) Lower class travel, (ii) Failure of AC in AC coach, (iii) Termination of journey at en-route station and (iv) Less number of persons travelling on combined ticket.
6.Discretionary Powers to Station Managers of certain stations for grant of refund after the normal prescribed time limits
(i)In cases where refund is admissible in cash at the station, the Station Masters in-charge of following stations have been delegated special discretionary powers for grant of refund :
1 | Bombay VT | 2 | Dadar | 3 | Pune |
4 | Kalyan | 5 | Nagpur | 6 | Thane |
7 | Bhopal | 8 | Jabalpur | 9 | Ghatkopar |
10 | Agra Cantt | 11 | Dombivli | 12 | Jhansi |
13 | Solapur | 14 | Gwalior | 15 | Bhusawal |
16 | Kurla | 17 | Nasik | 18 | Mulund |
19 | Gulbarga | 20 | Ambarnath | 21 | Akola |
22 | Kanpur Central | 23 | Bhandup | 24 | Jalgaon Jn |
25 | Mathura Jn | 26 | Satna | 27 | Katni Jn |
28 | ManmadJn. (BG) | 29 | Vikhroli | 30 | Itarsi |
31 | Mankhurd | 32 | Ulhasnagar | 33 | Byculla |
34 | Badnera | 35 | Khandwa Jn. | 36 | Faridabad |
37 | Sion | 38 | Mumbra | 39 | Vadala |
40 | Masjid | 41 | Govandi | 42 | Wardha |
43 | Shahad | 44 | Chalisgaon | 45 | Banda |
46 | Bina Jn. | 47 | Raja-Ki-Mandi | 48 | Chembur |
49 | Saugor | 50 | Morena | 51 | Sandhurst Road |
52 | Shegaon | 53 | Lonavala | 54 | Maihar |
55 | Guru Teg Bahadur Ngr | 56 | Habibganj | 57 | Ahmednagar |
58 | Burhanpur | 59 | Chandrapur (Maharastra) | 60 | Currey Road |
61 | Amravati | 62 | Badlapur | 63 | Vidisha |
64 | Daund | 65 | Balharshah | 66 | Lalitpur |
67 | Howrah | 68 | Patna | 69 | Dhanbad |
70 | Sealdah | 71 | Asansol Jn. | 72 | Gaya Jn. |
73 | Mughalsarai | 74 | Barddhaman | 75 | Bhagalpur |
76 | Durgapur | 77 | Buxar | 78 | Jasidih |
79 | Dum Dum Jn. | 80 | Arrah Jn. | 81 | Mokamah |
82 | Dehri-on-Sone | 83 | Naihati | 84 | Malda Town |
85 | Srirampur | 86 | Bandel Jn. | 87 | Koderma |
88 | Raniganj | 89 | Barrackpore | 90 | Danapur |
91 | Barauni Jn. | 92 | Tarakeswar | 93 | Ballyganj |
94 | Ranaghat | 95 | Chandannagar | 96 | Krishnannagar City |
97 | Jamalpur | 98 | Kanchrapra | 99 | Bakhtiarpur |
100 | Kiul Jn. | 101 | Bolpur | 102 | Gomoh Jn. |
103 | Rampurhat | 104 | Sodapur | 105 | Luckeesarai |
106 | Sasaram | 107 | Belgharia | 108 | Jamui |
109 | Jhajha | 110 | Shyamnagar | 111 | Sahibganj |
112 | Daltonganj | 113 | Hazaribagh Road | 114 | Patna Saheb |
115 | Madhupur | | | | |
116 | I.R.C.A. | 117 | New Delhi | 118 | Delhi |
119 | Kanpur | 120 | Varanasi | 121 | Lucknow |
122 | Allahabad | 123 | Amritsar | 124 | Ludhiana |
125 | Jodhpur Jn. | 126 | Jullundhur City | 127 | Ambala Cantt. |
128 | Bareilly | 129 | Pathankot | 130 | Dehradun |
131 | Bikaner | 132 | Moradabad | 133 | Aligarh |
134 | Hazrat Nizamuddin | 135 | Saharanpur | 136 | Meerut City |
137 | Haridwar | 138 | Chandigarh | 139 | Ghaziabad |
140 | Faizabad | 141 | Bhatinda | 142 | Shahjahanpur |
143 | Raikabagh Palace | 144 | Sri Ganga Nagar | 145 | Hanumangarh Jn. |
146 | Ferozepur Cantt. | 147 | Etawah | 148 | Jalandhar Cantt. |
149 | Tundla | 150 | Partapgarh | 151 | Mirzapur |
152 | Panipat | 153 | Jhangai | 154 | Akbarpur |
155 | Jammu Tawi | 156 | Delhi Shahdara | 157 | Sonepat |
158 | Jaunpur | 159 | Phagwara | 160 | Rewari |
161 | Beas | 162 | Raebareilly | 163 | Bhadohi |
164 | Rohtak | 165 | Lalgarh( BG&MG) | 166 | Muzaffarnagar |
167 | Karnal | 168 | Roorkee | 169 | Jagadhari |
170 | Suratgarh (MG & BG) | 171 | Meerut Cantt. | 172 | Ferozabad |
173 | Hapur | 174 | Sultanpur | 175 | Hissar (BG & MG) |
176 | Hardoi | 177 | Rampur | 178 | Nazibabad |
179 | Unnao | 180 | Fatehpur | 181 | Ayodhya |
182 | Delhi Cantt. | 183 | Sadulpur | 184 | Shimla |
185 | Khanna | 186 | Kalka | 187 | Patiala |
188 | Bhiwani | 189 | Rajpura | 190 | Kurushetra |
191 | Amroha | 192 | Prayag | 193 | Churu |
194 | Shikohabad | 195 | Rattangarh | 196 | Sirhind |
197 | Chandausi | | | | |
198 | Gorakhpur Jn | 199 | Muzaffarpur | 200 | Lucknow Jn. |
201 | Siwan Jn. | 202 | Samastipur | 203 | Chupra Jn |
204 | Deoria Sadar | 205 | Gonda Jn | 206 | Katihar Jn. |
207 | Basti | 208 | Saharsa | 209 | Barauni Jn. |
210 | Varanasi | 211 | Kanpur Central | 212 | Hajipur Jn. |
213 | Darbhanga | 214 | Mankapur | 215 | Khagaria |
216 | Ballia | 217 | Badshahnagar | 218 | Kathgodam |
219 | Mau Jn. | 220 | Kasganj | 221 | Khlilabad |
222 | Bhatni Jn. | 223 | Baharaich | 224 | Barhni |
225 | Banmankhi | 226 | Pilibhit | 227 | Fatehgarh |
228 | Sonepur Jn. | 229 | Bareilly Jn | 230 | Salempur |
231 | Guwahati | 232 | Siliguri Town CBO (BG) | 233 | New Jalpaiguri (BG) |
234 | Dimapur | 235 | Tinsukia Jn. | 236 | Kishanganj (BG) |
237 | Katihar | 238 | Silchar | 239 | New Coochbehar |
240 | Madras Central PR(BG) | 241 | Bangalore PRS | 242 | Coimbatore |
243 | Ernakulam Jn | 244 | Madras Beach PRS | 245 | Madras Central |
246 | Trivandrum Central | 247 | Calicut | 248 | Trichur |
249 | Mangalore | 250 | Madurai Jn. | 251 | Bangalore City |
252 | Madras Egmore | 253 | Quilon Jn. | 254 | Kottayam |
255 | Tiruchchirappalli Jn. | 256 | Cannanore | 257 | Salem |
258 | Erode | 258 | Erode | 259 | Palghat |
260 | Chengannur | 261 | Ernakulam Town | 262 | Katpadi |
263 | Tirunelveli | 264 | Tellicherry | 265 | Mysore |
266 | Arakkonam | 267 | Tambaram | 268 | Bangalore Cant. |
269 | Alwaye | 270 | Tiruvalla | 271 | Tiruppur |
272 | Shoranur Jn. | 273 | Madras Beach | 274 | Tirur |
275 | Tuticorin | 276 | Changanachari | 277 | Thanjavur |
278 | Cochin Harbour Terminus | 279 | Badagara | 280 | Hubli |
281 | Kasaragod | 282 | Tiruvallur | 283 | Dindigul |
284 | Kuttipuram | 285 | Chengalpattu Jn. | | |
286 | Hyderabad Deccan | 287 | Secunderabad | 288 | Vijayawada |
289 | Tirupathi | 290 | Rajamundry | 291 | Kacheguda |
292 | Guntur | 293 | Warangal | 294 | Kazipet |
295 | Nellore | 296 | Aurangabad | 297 | Kolhapur |
298 | Nanded | 299 | Khamman | 300 | Ongole |
301 | Hubli | 302 | Tenali Jn. | 303 | Parbhani |
304 | Miraj BG | 305 | Kakinada Town | 306 | Samalkot |
307 | Belgaum | 308 | Raichur | 309 | Eluru |
310 | Ramagundam | 311 | Chirala | 312 | Jalna |
313 | Tadepalligudem | 314 | Madgaon | 315 | Renigunta |
316 | Vasco-da-gama | 317 | Mancherial | 318 | Bellary Jn |
319 | Anakapalli | 320 | Nidadavolu | 321 | Gudivada |
322 | Cuddapah | 323 | Tuni | 324 | Guntakal |
325 | Nizamabad | 326 | Gudur | 327 | Bhimavaram Jn. |
328 | Kharagour | 329 | Baleswar | 330 | Mecheda |
331 | Begnan | 332 | Midnapore | 333 | Panskura |
334 | Ranchi | 335 | Bokaro steel city | 336 | Hatia |
337 | Adra | 338 | Tatanagar | 339 | Chakradharpur |
340 | Jharsugunda | 341 | Rourkela | 342 | Bilaspur |
343 | Raipur | 344 | Durg | 345 | Bhillai Power House |
346 | Bhatapara | 347 | Raigarh | 348 | Champa |
349 | Nagpur | 350 | Rajnandgaon | 351 | Gondia |
352 | Sambalpur | 353 | Visakhapatnam | 354 | Vizianagram |
355 | Srikakulam | 356 | Berhampore | 357 | Bhubaneswar |
358 | Cuttack | 359 | Puri | 360 | Khurda Road |
361 | Palasa | 362 | Bhadrak | 363 | Balasore |
364 | Shahdol | 365 | Itwari Jn. | 366 | Dongargarh |
367 | PRS Bombay | 368 | PRS Ahmedabad | 369 | Surat |
370 | Bombay Central | 371 | Vadodara | 372 | Jaipur |
373 | Andheri | 374 | Borivali | 375 | Churchgate |
376 | Ahmedabad (BG) | 377 | Malad | 378 | Dadar |
379 | Bharuch | 380 | Ajmer Jn. | 381 | Indore Jn. (BG) |
382 | Goregaon | 383 | Ujjain (BG | 384 | Kota Jn. |
385 | Ahmedabad(MG) | 386 | Virar | 387 | Kandivali |
388 | Valsad | 389 | Bandra | 390 | Santacruz |
391 | Bhayandar | 392 | Rajkot | 393 | Grant Road |
394 | Ratlam Jn. (BG) | 395 | Jogeshwari | 396 | Vasai Road |
397 | Vapi | 398 | Navsari | 399 | Vila Parle |
400 | Gandhidham BG) | 401 | Anand | 402 | Dahisar |
403 | Indore (MG) | 404 | Agra Fort (MG) | 405 | Udaipur City |
406 | Nadiad (BG) | 407 | Elphinstone Road | 408 | Charni Road |
409 | Khar Road | 410 | Ankleshwar (BG) | 411 | Bilimora |
412 | Mahim | 413 | Nalasopara | 414 | Lower Parel |
415 | Agra Fort (BG | 416 | Marine Lines | 417 | Boisar |
418 | Mathura Jn. | 419 | Udhna | 420 | Falna |
421 | Sikar | 422 | Palghar | 423 | Jamnagar |
424 | Ratlam (MG) | 425 | Abu Road | 426 | Alwar |
427 | Nagda | 428 | Swaimadhopur | 429 | Dahanu Road |
430 | Palanpur | 431 | Gangapur City | 432 | Mehsana |
433 | Dahod | 434 | Bhopal | 435 | Maninagar |
436 | Bhilwara | 437 | Chittorgarh | 438 | Mahalaxmi |
439 | Wadharva | 440 | Surendranagar (BG) | 441 | Godhra Jn. |
442 | Nimach | 443 | Bandikui Jn | 444 | Bayana Jn. |
445 | MHOW | 446 | Hindaun City | 447 | Bharatpur Jn. |
448 | Veraval | 449 | Porbandar | 450 | Amalner |
451 | Marwar Jn. | 452 | Bhavnagar Terminal | | |
(ii)Station Masters can grant refund of fare, after levying usual cancellation charges, on unused tickets issued from their Station where refund is otherwise not admissible at the counter only on account of expiry of time limits prescribed in Refund Rules.
(iii)After the Station Manager is satisfied about the reasoning of passenger for not taking refund within the stipulated time limit and after ensuring that the ticket has not been used, they may grant refund. If they are not satisfied, the normal procedure of issuing TDR will be followed in case of Reserved/RAC tickets only.
